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TAILORED FIT
We offer a tailor-made service. There is no extra cost compared to standard sizes.
If you are not satisfied with your custom garment for any reason, we have several options:
1- If the garment requires only a few adjustments in order to fit you perfectly, take it to a local tailor:
We will reimburse this expense up to 15% of the value of the garment.
– Take your garment to your local tailor within 7 days from receiving your garment.
– Ask your tailor for an invoice and a short description of the adjustments applied to your garment.
– Send us the invoice and the description to klodel@klodel.com
– Klodel will refund your expense within 72 hours.
2- If the garment does not fit you well, there are 2 options:
– We’ll make you a new custom garment and pay for the return shipping
OR
– We’ll give you a full refund and pay for the return shipping
FOR UNITED STATES: RETURN COSTS ARE THE RESPONSIBILITY OF THE BUYER
We ship exclusively to SPAIN, FRANCE, UNITED KINGDOM, BELGIUM, GERMANY, IRELAND and UNITED STATES
FREE DELIVERY with UPS STANDARD, with tracking number
– Processing time 2-5 business days
– Delivery times vary from country to country. Generally, shipping times are between 2 to 14 business days
For SPAIN: 2-5 business days
For FRANCE, BELGIUM & GERMANY: 3-7 business days
For UNITED KINGDOM & IRELAND: 3-8 business days
For UNITED STATES: 5-14 business days
– We use the UPS standard shipping transport service for all countries so that you can track your parcel in real time.
If you live in UNITED STATES, we apply a flat rate shipping cost (20€). Maybe you will have to pay customs duties (where needed) as soon as you receive your package.
| FRANCE, BELGIUM & GERMANY | UNITED KINGDOM & IRELAND | SPAIN | UNITED STATES | |
| PROCESSING TIME | 2-5 business days | 2-5 business days | 2-5 business days | 2-5 business days |
| DELIVERY TIME | 3-7 business days | 3-8 business days | 2-5 business days | 5-14 business days |
| SHIPPING COST | FREE | FREE | FREE | 20€ |
| RETURN COST | FREE | FREE | FREE | Return costs are the responsability of the buyer |
We ship exclusively to SPAIN, FRANCE, UNITED KINGDOM, IRELAND, GERMANY, BELGIUM and UNITED STATES
FREE DELIVERY with UPS STANDARD, with tracking number
– Processing time 2-5 business days
– Delivery times vary from country to country. Generally, shipping times are between 2 to 14 business days
For SPAIN: 2-5 business days
For FRANCE, GERMANY & BELGIUM: 3-7 business days
For UNITED KINGDOM & IRELAND: 3-8 business days
For UNITED STATES: 5-14 business days
– We use the UPS standard shipping transport service for all countries so that you can track your parcel in real time.
If you live in UNITED STATES, we apply a flat rate shipping cost (20€). Maybe you will have to pay customs duties (where needed) as soon as you receive your package.
| FRANCE, GERMANY & BELGIUM | UNITED KINGDOM & IRELAND | SPAIN | UNITED STATES | |
| PROCESSING TIME | 2-5 business days | 2-5 business days | 2-5 business days | 2-5 business days |
| DELIVERY TIME | 3-7 business days | 3-8 business days | 2-5 business days | 5-14 business days |
| SHIPPING COST | FREE | FREE | FREE | 20€ |
| RETURN COST | FREE | FREE | FREE | Return costs are the responsability of the buyer |
FREE RETURN
– If you are not satisfied with any of our items, please contact us within 5 days after receiving the package and we will send you a return receipt to fill it out. You can change it or request a refund.
– Items must not have been used or washed and must be in perfect condition with their label.
– You have 14 working days (from the receipt of the package) to return a product of your order.
– If you want to return one or more items send us a message to klodel@klodel.com with your order number and we will send you a link so that you can print the return UPS label. Stick this on your package. You will leave the parcel at the nearest UPS collection point.
– We will proceed to the refund as soon as we receive your return shipment.
FOR UNITED STATES: RETURN COSTS ARE THE RESPONSIBILITY OF THE BUYER
TAILORED FIT GARMENT
If you are not satisfied with your custom garment for any reason, we have several options:
1- If the garment requires only a few adjustments in order to fit you perfectly, take it to a local tailor:
We will reimburse this expense up to 15% of the value of the garment.
– Take your garment to your local tailor within 7 days from receiving your garment.
– Ask your tailor for an invoice and a short description of the adjustments applied to your garment.
– Send us the invoice and the description to klodel@klodel.com
– Klodel will refund your expense within 72 hours.
2- If the garment does not fit you well, there are 2 options:
– We’ll make you a new custom garment and pay for the return shipping
OR
– We’ll give you a full refund and pay for the return shipping.
FOR UNITED STATES: RETURN COSTS ARE THE RESPONSIBILITY OF THE BUYER
FREE RETURN
– If you are not satisfied with any of our items, please contact us within 5 days after receiving the package and we will send you a return receipt to fill it out. You can change it or request a refund.
– Items must not have been used or washed and must be in perfect condition with their label.
– You have 14 working days (from the receipt of the package) to return a product of your order.
– If you want to return one or more items send us a message to klodel@klodel.com with your order number and we will send you a link so that you can print the return UPS label. Stick this on your package. You will leave the parcel at the nearest UPS collection point.
– We will proceed to the refund as soon as we receive your return shipment.
FOR UNITED STATES: RETURN COSTS ARE THE RESPONSIBILITY OF THE BUYER
TAILORED FIT GARMENT
If you are not satisfied with your custom garment for any reason, we have several options:
1- If the garment requires only a few adjustments in order to fit you perfectly, take it to a local tailor:
We will reimburse this expense up to 15% of the value of the garment.
– Take your garment to your local tailor within 7 days from receiving your garment.
– Ask your tailor for an invoice and a short description of the adjustments applied to your garment.
– Send us the invoice and the description to klodel@klodel.com
– Klodel will refund your expense within 72 hours.
2- If the garment does not fit you well, there are 2 options:
– We’ll make you a new custom garment and pay for the return shipping
OR
– We’ll give you a full refund and pay for the return shipping.
FOR UNITED STATES: RETURN COSTS ARE THE RESPONSIBILITY OF THE BUYER
FREE RETURN
– If you are not satisfied with any of our items, please contact us within 5 days after receiving the package and we will send you a return receipt to fill it out. You can change it or request a refund.
– Items must not have been used or washed and must be in perfect condition with their label.
– You have 14 working days (from the receipt of the package) to return a product of your order.
– If you want to return one or more items send us a message to klodel@klodel.com with your order number and we will send you a link so that you can print the return UPS label. Stick this on your package. You will leave the parcel at the nearest UPS collection point.
– We will proceed to the refund as soon as we receive your return shipment.
FOR UNITED STATES: RETURN COSTS ARE THE RESPONSIBILITY OF THE BUYER
TAILORED FIT GARMENT
If you are not satisfied with your custom garment for any reason, we have several options:
1- If the garment requires only a few adjustments in order to fit you perfectly, take it to a local tailor:
We will reimburse this expense up to 15% of the value of the garment.
– Take your garment to your local tailor within 7 days from receiving your garment.
– Ask your tailor for an invoice and a short description of the adjustments applied to your garment.
– Send us the invoice and the description to klodel@klodel.com
– Klodel will refund your expense within 72 hours.
2- If the garment does not fit you well, there are 2 options:
– We’ll make you a new custom garment and pay for the return shipping
OR
– We’ll give you a full refund and pay for the return shipping
FOR UNITED STATES: RETURN COSTS ARE THE RESPONSIBILITY OF THE BUYER
Figures in the table are measurements for body in CMS, not laying flat measurements for clothes
| EU | UK | US | Bust (A) | Waist (B) | Hips (C) |
| 34 | 6 | XS | 82-86 | 64-68 | 88-92 |
| 36 | 8 | S | 86-90 | 68-72 | 92-96 |
| 38 | 10 | M | 90-94 | 72-76 | 96-100 |
| 40 | 12 | L | 94-98 | 76-80 | 100-104 |
| 42 | 14 | XL | 98-102 | 80-84 | 104-108 |
| 44 | 16 | 0X | 102-106 | 84-88 | 108-112 |
| 46 | 18 | 1X | 106-110 | 88-92 | 112-116 |
Figures in the table are measurements for body in INCHES, not laying flat measurements for clothes
| EU | UK | US | Bust (A) | Waist (B) | Hips (C) |
| 34 | 6 | XS | 32.3-33.9 | 25.2-26.8 | 34.7-36.2 |
| 36 | 8 | S | 33.9-35.5 | 26.8-28.3 | 36.2-37.8 |
| 38 | 10 | M | 35.5-37 | 28.3-29.9 | 37.8-39.4 |
| 40 | 12 | L | 37-38.6 | 29.9-31.5 | 39.4-41 |
| 42 | 14 | XL | 38.6-40.2 | 31.5-33 | 41-42.5 |
| 44 | 16 | 0X | 40.2-41.7 | 33-34.7 | 42.5-44 |
| 46 | 18 | 1X | 41.7-43.3 | 34.7-36.3 | 44-45.6 |
If you have some doubt, don’t hesitate in contacting us
We recommend that you take your measurements in underwear and write them down in centimeters or inches.
Stand with your back straight in front of a full-length mirror. Maintaining a good posture is essential for taking accurate measurements.
A. Shoulder width:
Stand with your hand on your waist at an angle of 90 degrees to your elbow. Place the tape measure on your neck where it meets your shoulder and measure towards the furthest part of your shoulder. Make a note of the measurement.
B. Arm Length:
Measure from your shoulder to your wrist with your arm bent at the waist. You can measure firstly from your shoulder to your elbow and from your elbow to your wrist. Make a note of the measurements.
C. Bust:
Place a soft tape measure around your bust.You should place it around the fullest part of your bust. The tape measure should be in a straight line and parallel to the floor.Place your thumb under the tape measure and make sure that it is not too tight otherwise you will get an incorrect measurement. Make a note of the measurement.
D. Waistline:
While standing straight, lean to the side and look to see where your body bends. This is your natural waistline. It is the narrowest part of your body which is usually between your rib cage and navel. Place the tape measure around your natural waistline.Keep it parallel to the floor.Do not hold your breath in or hold your stomach in. To get an accurate measurement maintain your body in a comfortable and straight position. Make sure that your do not take a tight measurement. Make a note of the measurement.
E. Hips:
Place the tape measure around the widest part of your hips and buttocks. Normally this is between 18 to 23 cms (7 to 9 inches) below your natural waistline. Maintain the tape measure parallel to the floor. Make sure that it is not too tight. Make a note of the measurement.
F. Length desired:
* For coat, jacket, blouse, skirt, dress… – yellow line:
Place the tape measure on your waistline, at your naval, stand up straight and measure the length desired. Make a note of the measurement.
* For pants, shorts… – blue line:
You should measure right from the top of the inner seam (where the 2 seams meet) down to the top of the heel. Make a note of the measurement.
G. Arm width:
Stand up straight in front of a mirror with your arms extended outwards. Place the tape measure around the widest part of your upper arms. Make sure that you keep the tape measure tense, but not too much, remember that it should not be tight around your skin. Make a note of the measurement.
Do not hesitate to contact us by mail or WhatsApp if you have any questions regarding the above.